CS Pro, THIS IS YOUR YEAR! Your TIME!
Ready to Finally Stop Firefighting and finally focus on customer outcomes…?
Join the VIP Priority list for:
THE CSM REVUP ACADEMY
Click the button below to be the FIRST notified once we open up the doors to my masterclass, CSM RevUP Academy, so that you too can learn world class strategies to drive higher revenue. Come learn how to have the strategic conversations that let you stop firefighting and finally focus on customer outcomes… (and look like a rockstar to your boss) in RevUP CSM!
Join the waitlist today…
And put your career on the fast track!
Join below to be the first to know when enrollment is open and get special early access discounts!
The 6 unique ways I'm going to help you grow:
Revenue Mindset
Identify common pitfalls and challenges in traditional CSM approaches
Building Strategic Relationships
Develop a deep understanding of customer goals and challenges
Sales Tactics in CS
Create discovery questions that drive upsell with your customers
Upselling Techniques
Handle objections in upselling and building your confidence
Revenue Success Plans
Understand and build customer revenue success plans
Revenue Metrics in CS
Develop a deep understanding of revenue challenges in your customer's business and at your company
Join the waitlist today:
What can you expect after completing the course?
• Become a revenue-minded CSM who identifies upsell opportunities, closes renewals early, and consistently hits NRR targets.
• Shift your mindset from reactive to proactive.
• Drive higher revenue through ethical, customer-focused sales strategies.
• Create strategic customer relationships that build trust and open doors for upselling.
• Develop a revenue success plan that ensures customer outcomes while driving business growth—a true win-win!
• Position yourself as the top-performing CSM at your company.
This is not a “someday” kind of program.
It’s a focused, immersive, and high-energy academy led live by me, Anika Zubair, Customer Success leader, coach, and mentor for ambitious CSMs who are ready to become revenue-generating pros.
Inside RevUP Academy, you’ll learn how to:
- Shift from reactive firefighting to proactive, revenue-minded Customer Success.
- Lead strategic customer conversations that drive upsells and renewals.
- Prove your impact with data and ROI storytelling that execs can’t ignore.
- Build a clear revenue success plan so you can hit targets with confidence.
This is for the CSM, the CS leader, the ambitious pro who’s tired of waiting for recognition and ready to show up as the strategic, revenue-driving partner their company needs.
Join the waitlist today:
Plus: There are BONUSES!
Alongside each module there are worksheets, homework assignemnts, and PDF guides to help you apply everything you have learned in the course back at work. So you can become the ROCKSTAR Revenue CSM!
These bonuses are all for you to keep and you will get 24/7 lifetime access to them all! There are hours of video content, live group coaching, templates, playbooks, worksheets, and so much more!
Join the waitlist today:
Just a few CSM RevUP Success Stories
Sonja Heim
Head of Customer Success & Operations
“The course is a huge help that I still can get a lot out of it even though I was not able to attend all the live sessions. I love the open discussions and the exchanges of best practices sooooo much! The worksheets and that you deliver additional resources is amazing and helps a ton!”
Jane Kang
Senior CSM
“I just wanted to say THANK YOU for all the valuable insights and knowledge you've been sharing to be more revenue-focused. Your first module really set the foundation for this shift in my mindset, making the following modules much more impactful. I've had so many AHA moments. I found the discovery questions you provided really helpful. Improving my skills in asking effective discovery questions is something I've been wanting to improve upon. Thank you again, this whole experience has been so impactful to me as a CSM”
Bethany Patterson
CSM
“I LOVED CSM RevUP! It got me so jazzed. It reminded me of all the reasons why I love being a CSM and why I love working with customers. This course reminded me that we are strategic thinkers and if we focus our attention on revenue our customers benefit. We all need to take the time to step back and look at the bigger revenue picture and that is what this course reminded me to do. This is the best course ever! ”
Erin Wilson
CSM
“CSM RevUP was the best personal investment I made for myself in 2024. Looking forward to using what I learned and continue to grow as a revenue focused CS Pro in 2025. Really appreciate your energy, insight and expertise.”
Garrett Mesa
Manager of CS
"Thank you for running such a great course. Now more than ever, being aligned with your customer outcomes is crucial to successful partnerships and scaling a CS org. There were some great strategies shared on how to effectively link those outcomes to create a CS revenue engine, so I would highly recommend to my CS colleagues.”
Andreea Andrei
Enterprise CSM
“CSM RevUP Academy gave me something I didn't expect. The language, tools, and mindset of a CSM who doesn't just serve, but leads. Anika teaches you how to ask the questions that open real doors and speak the language of outcomes, not features. Also a huge reminder to know. your worth and show your impact. This program helped me shed the passive, reactive version of my role and step into one that is strategic, confident, and bold. If you are in CS and want to stop playing small than this is the course for you.”
MEET YOUR COACH
Learn Best Practices from an Internationally Recognized and Award-Winning CS Leader
Since 2012, Anika has helped 100s of CSMs hit over 120%+ NRR by focusing on customer outcomes. She has tried and tested methods that help showcase value to your customers, whatever size business or industry you are in. In this course, she will be sharing her best kept secrets with you. See you there!
Anika Zubair
Top 25 Customer Success Strategist 2022 & 2023
Anika has been recognized by:
