Team Events, Workshops & Training
Explore Anika Zubair's previous team speaking events below for a glimpse of Anika’s expertise and impactful workshops.
Book Anika, Now!Signature Workshops
The Customer Success Pro Signature Talks & Workshops are practical, results-focused sessions designed to transform how Customer Success teams think, operate, and drive impact. Each session blends actionable strategies with interactive exercises, giving your team the tools to tackle real customer challenges and deliver measurable business outcomes.
Whether it’s mastering commercial conversations, building scalable success plans, or turning QBRs into ROI showcases, every session is intentionally crafted to build confidence, sharpen skills, and empower teams to overcome the toughest challenges in Customer Success today.
Commercial CS Skills Coaching
Delivering High-Value Customer Experience at Scale
Account Mapping for Customer Success
Value & ROI: Customer Goals, Success Plans, and ROI
Moving from Reactive to Proactive Customer Success
What our past clients have said about our workshops:
Chris Braley, Director of Customer Success, EMEA
"Anika flew to our Customer Success event in Porto, Portugal where we had our entire EMEA CS team gathered. Our goal was to help CSMs feel supported in the shift toward a more commercial mindset— one that reflects the evolving market and drives meaningful account growth. Anika’s deep experience and focus on revenue enabled her to paint a clear, inspiring vision of what it means to be a truly commercial CSM. She held the attention of 40+ team members, delivered with energy and clarity, and stayed engaged with thoughtful Q&A throughout and after the session."
Jenna Peaty, Director of Key Accounts and Relationship Management
“Anika’s session was exactly what our team needed. It gave us a clear, practical approach to discovery, qualifying opportunities without being salesy, and managing complex stakeholders. We applied her frameworks immediately in an account handover later that day and uncovered gaps we would have missed. The impact was instant.”
Marco Carrubba, Customer Success Director
“Anika delivered a powerful message to our UK Customer Success and Account Management team. Her insights on doing more with less and managing value conversations during a downturn were both timely and actionable. The session left our team thinking differently about how to drive real impact with focus and clarity.”
Jennifer Yorke, Chief Customer Officer
“When I was building a kickoff day to align and inspire my leadership team, I immediately thought of Anika. Her revenue-focused session allowed my team to work through any discomfort with our new strategy in a safe space, while reinforcing the playbooks needed to drive success. At the end of the day, the team was fired up and ready to execute.”
Team Feedback:
"I had a great learning experience! Not only did I pick up a wealth of practical skills in client segmentation and resource management, but the whole process was very interactive. It made the learning feel dynamic and fun.” - Tom
“The workshop with Anika was invaluable in helping me understand how to put scaling strategies into practice right away to create a stronger experience and better outcomes for my customers. I left with a clear, actionable plan shaped by her insights and expertise, which I was able to implement immediately, and within just a few weeks, I could already see the effects beginning.” - Caitie
"Anika’s training was incredibly valuable in reinforcing confidence around the processes we’ve begun to implement. She provided deep insight into segmentation, showing us the many ways, it can be approached to better target and optimize customer engagement. Her guidance on process automation also gave us a forward-looking view of how we can scale as our customer success function grows. What stood out most was her attentiveness, despite our different departmental focuses, she ensured that both individual and collective needs were addressed effectively." - Claudine
Crafting Your Perfect Event – Step by Step
From idea to impact, here’s how we make your event unforgettable
1. Discovery and Alignment
We start with a strategic planning session to define your event goals. This could include boosting retention, building team confidence, or launching a customer-first initiative. Together, we agree on the outcomes that matter most.
2. Content Design
Drawing on my signature talks and workshops, we customize the core themes, exercises, and delivery tone to match your team’s culture, maturity, and business context.
3. Interactive Session Build
We design a high-engagement experience with breakout activities, real-world scenarios, live polling, or coaching. This ensures every attendee participates and leaves with clarity.
4. Pre-Event Preparation
We collaborate on speaker decks, participant materials, and any pre-reads. You receive polished visuals, aligned messaging, and a fully prepared delivery with no surprises.
5. Event-Day Delivery
Whether virtual or in-person, I deliver with energy, clarity, and connection. I adapt in real time, answer questions, and anchor takeaways in your context.
6. Post-Event Follow-Up
We wrap up with a recap that includes key takeaways, strategic recommendations, and optional follow-up coaching to keep momentum going.