$549.00 USD

3 monthly payments

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TERMS AND CONDITIONS

 

Please READ carefully, as this pertains to the Agreement of your registration with any of the products sold (sometimes referred to as Program) by APA Group LTD (sometimes referred to as “Company”).

 

By purchasing our products, you (sometimes referred to as "Client") agree to the following terms stated.

 

PROGRAM

APA Group LTD  agrees to provide course content, identified as an online course aid, to help Clients through online coaching to become more revenue-driven customer success professionals. Client agrees to abide by all policies and procedures outlined in this Agreement as a condition of their participation in any of our programs.

 

DISCLAIMER

 

Client understands Anika Zubair and APA Group LTD is not an employee, agent, lawyer, doctor, manager, therapist, public relations or business manager, registered dietician, or financial analyst, psychotherapist or accountant. Client understands their participation in this program will not treat or diagnose any disease, illness, or ailment and if they should experience any such issues they should see their registered physician or other practitioner as determined by their own judgment.

 

Client understands that neither Anika Zubair, nor Company, has not promised, nor shall be obligated to, the following:

 

  • Success in business, results, and sales for the Client.
  • Provide assistance, as either coach or mentor, with consultations for future career decisions made by Client.
  • Procure any publicity, social media exposure, interviews, write-ups, features, television, or print

promotions for the Client.

  • Introduce Client to Anika’s full network of contacts, media, or business partners. Client understands that a relationship does not exist between the Parties after the conclusion of this program.

 

FINANCIAL OBLIGATION

Client is responsible for the completion of all payment plans associated with products they purchase. We reserve the right to seek recovery of any monies remaining unpaid via our Collection Agency.

 

FEES

In consideration of your access to the Program, you agree to pay the following fees.

You may choose between a single payment of £1,197.00 GBP (due immediately) or 6 monthly payments of £229.00 GBP or 3 monthly payments of £439.00 GBP . If you elect to pay for this course in full, you can pay in one payment of £1,197.00 GBP. If you select the payment plan, you must pay the initial payment today and then your selected payment method will be automatically charged the following 5 payments on a monthly basis, for a total payment of £1,596.00 GBP. If you opt for monthly payments, you will remain responsible for those payments. You may not cancel or avoid these payments. In the event that any payment is not made, the Company shall immediately suspend your access to the Program until your account is paid up to date. 



METHODS OF PAYMENT

We accept Visa, Mastercard, and American Express as a form of payment. If Client chooses to pay by monthly installments, he/she authorizes the monthly charge for the product on the Client`s credit card or debit card according to the terms set forth in the Fees section above.



REFUNDS

We offer a 30-day Conditional Guarantee.

To request consideration for the Guarantee, Clients are required to complete the course modules that have been released, attend the coaching calls (or watch the replays), and submit a Debrief from any of the strategies taught in CSM RevUP Academy.



Please note: If you opted for a payment plan and you do not request a refund within 30 days, you are required by law to complete the remaining payments of your payment plan. We reserve the right to seek recovery of any monies remaining unpaid via our Collection Agency. 

 

CSM RevUP Academy Clients need to submit ALL of the following items with the request for a refund at the time of request:

 

  • Completion of Modules 1 and 2 of CSM RevUP Academy
  • Completion of Modules 1 and 2 homework assignments
  • Attendance of 1 live coaching session or screenshot of watching a replay

 

Please note: 

All refunds are discretionary as determined by APA Group LTD. 

If you have any questions, contact us at anika@thecustomersuccesspro. 

 

As mentioned above, all refunds are discretionary. If you just downloaded the Training Material (PDFs, audios, videos, additional workbooks, and/or etc.), and then promptly asked for a refund, we reserve the right to deny

your refund request. Why? Because the point of the policy is to give people the chance to try the system, and if it doesn't work, they can get their money back. It wasn't designed to enable people to steal the Training Material. 

 

CONFIDENTIALITY 

APA Group LTD respects Clients' privacy and insists that the Client respects ours as well. Thus, consider this a mutual non-disclosure Agreement. Any confidential information shared by APA Group LTD Participants or any representative of APA Group LTD is confidential, proprietary, and belongs solely and exclusively to the Client or representative who discloses it. Parties agree not to disclose, reveal, or make use of any confidential information or any transactions during discussions, in the forum or otherwise.

Specifically, you shall not share any information provided by other Program participants outside of the bounds of the Program unless you receive express written permission from such other participants to share the information. Similarly, the content of the Program contains the Company’s proprietary methods, processes, forms, templates, and other information. You hereby agree not to share the information provided to You in the Program with anyone other than the Company, its owners and employees, and other Program participants. 

 

NO TRANSFER OF INTELLECTUAL PROPERTY

All content included as part of the Program, such as text, graphics, logos, images, as well as the compilation thereof, and any software used in the Program, is the property of the Company or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. 

The Company name, the Company logo, the Company slogan, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans in the Program are the trademarks of their respective owners.

Your participation in the Program does not result in a transfer of any intellectual property to You, and, as a condition of participation in the Program, You agree to observe and abide by all copyright and other intellectual property protection.

You are granted a single-use, non-exclusive, non-transferable, revocable license to access and use the Program content and resources. You hereby agree that You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found in the Program.

The Company content is not for resale. Your participation in the Program does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your individual use, and will make no other use of the content without the express written permission of the Company and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of the Company or our licensors except as expressly authorized herein.

You hereby agree that any infringement of the Company’s intellectual property shall result in an immediate termination of the license granted hereunder. To be clear, if you violate the Company’s intellectual property rights, your access to the Program will be terminated immediately, and you shall not be entitled to a refund of any portion of the fees.

INDEPENDENT CONTRACTOR STATUS

Nothing in this Agreement shall be construed to create a partnership, joint venture, employment, or agency relationship. The Company is agreeing only to provide Client with access to the Program, which provides education and information. The information contained in the Program, including any interactions with the instructors, is not intended as, and shall not be understood or construed as, professional advice.

FORCE MAJEURE

The Company shall not be liable or responsible to You, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of the Company including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion, or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lock-outs, strikes or other labor disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

SEVERABILITY/WAIVER

If any term or provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.

MISCELLANEOUS

You agree to absolve and do hereby absolve the Company of any and all liability or loss that you or any person or entity associated with you may suffer or incur as a result of use of the Program and/or any information and resources contained in the Program. You agree that the Company shall not be liable to you for any type of damages, including direct, indirect, special, incidental, equitable, or consequential loss or damages for use of the Program.

The information, software, products, and service included or available through the Program may include inaccuracies or typographical errors. Changes are periodically added to the information in the Program. The Company and/or its suppliers may make improvements and/or changes in the Program at any time. 

The Company and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, and related graphics contained in the Program for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services, and related graphics are provided “as is” without warranty or condition of any kind. The Company and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services, and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement. 

To the maximum extent permitted by applicable law, in no event shall the Company and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data, or profits arising out of or in any way connected with the use or performance of the Program, with the delay or inability to use the Program or related service, the provision of or failure to provide services, or for any information, software, products, services, and related graphics obtained through the Program, or otherwise arising out of the use of the Program, whether based on contract, tort, negligence, strict liability, or otherwise, even if the Company or any of its suppliers has been advised of the possibility of damages. Because some States or other jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to You. If you are dissatisfied with the Program or any portion of it, your sole and exclusive remedy is to discontinue using the Program.

NON-DISPARAGEMENT

The Parties agree and accept that the only venue for resolving such a dispute shall be in the venue set forth herein below. The parties agree that they neither will engage in any conduct or communications with a third party, public or private, designed to disparage the other. Neither Client nor any of Client’s associates, employees or affiliates will directly or indirectly, in any capacity or manner, make, express, transmit speak, write, verbalize or otherwise communicate in any way (or cause, further, assist, solicit, encourage, support or participate in any of the foregoing), any remark, comment, message, information, declaration, communication or other statement of any kind, whether verbal, in writing, electronically transferred or otherwise, that might reasonably be construed to be derogatory or critical of, or negative toward, the Company or any of its programs, members, owner directors, officers, Affiliates, subsidiaries, employees, agents or representatives.

ASSIGNMENT

Clients may not assign this Agreement.

MODIFICATION

Company may modify terms of this agreement at any time. All modifications shall be posted on the course’s website and purchasers shall be notified.

TERMINATION

The Company reserves the right, in its sole discretion, to terminate your access to the Program and the related services or any portion thereof at any time, if You become disruptive to the Company or other Program participants, if You fail to follow the Program guidelines, or if You otherwise violate this Agreement. You shall not be entitled to a refund of any portion of the fees and shall not be excused from any remaining payments under a payment plan in the event of such termination.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and third parties for any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Program and related services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. The Company reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with the Company in asserting any available defenses.

RESOLUTION OF DISPUTES

You hereby expressly waive any and all claims you may have, now or in the future, arising out of or relating to the Program. To the extent that you attempt to assert any such claim, you hereby expressly agree to present such claim only in the state or federal courts that are geographically nearest to London, UK.

If you do not understand or agree with any of these conditions, please do not order this material. If you require further clarification, please contact [email protected].







 

CSM RevUP Academy - Monthly Pricing (3 Months)

Want 10% off? Pay-in-Full Here get a discount!

 

🌟 BECOME A STAR CUSTOMER SUCCESS MANAGER

This course is designed for Customer Success Managers (CSMs) aiming to elevate their skills and mindset to focus on driving revenue for both their customers and their company.

 

🪜STEP BY STEP LEARNING
In this course you will learn how to align customer success strategies with business objectives, identify upsell and cross-sell opportunities, and foster long-term, mutually beneficial relationships with your customers. You will get access to structured video lessons, downloadable resources, and over 20+ hours of video content.

 

LIVE Q&A SESSIONS

Get instant answers to all your questions during our weekly live sessions. You will learn from your coach and your peers.

 

👩🏽‍💻 SLACK COMMUNITY 

Join a supportive community of CSMs ready to inspire, motivate, and hold you accountable. You will have access to the community long after the end of the course.



📚WHAT IS COVERED IN THE COURSE

In this course you will learn how to align customer success strategies with business objectives, identify upsell and cross-sell opportunities, and foster long-term, mutually beneficial relationships with your customers.

Each module of the course will cover the essential strategies, examples of this strategy, how to apply this strategy to your daily work, and finally a worksheet summarising what you have learned.  

What you'll learn:

  •  Create discovery questions that drive upsell with your customers 
  •  Craft value propositions to align with customer outcomes 
  •  Handle objections in upselling
  •  Understand and build customer revenue success plans  
  •  Understand how the role of a CSM impacts a business
  •  Recognize and overcome traditional CSM mindsets
  •  Identify common pitfalls and challenges in traditional CSM approaches
  •  Develop a deep understanding of customer goals and challenges
  •  Strategies for establishing credibility as a trusted advisor
  •  And so much more…

 

Ready to transform your career? Let's make it happen together!

What People Are Saying:

I LOVED CSM RevUP! It got me so jazzed. It reminded me of all the reasons why I love being a CSM and why I love working with customers. This course reminded me that we are strategic thinkers and if we focus our attention on revenue our customers benefit. We all need to take the time to step back and look at the bigger revenue picture and that is what this course reminded me to do. This is the best course ever!

Bethany Patterson

The course is a huge help that I still can get a lot out of it even though I was not able to attend all the live sessions. I love the open discussions and the exchanges of best practices sooooo much! The worksheets and that you deliver additional resources is amazing and helps a ton!

Sonja Heim

I just wanted to say THANK YOU for all the valuable insights and knowledge you've been sharing to be more revenue-focused. Your first module really set the foundation for this shift in my mindset, making the following modules much more impactful. I've had so many AHA moments. I found the discovery questions you provided really helpful. Improving my skills in asking effective discovery questions is something I've been wanting to improve upon. Thank you again, this whole experience has been so impactful to me as a CSM

Jane Kang

Thank you so much for the program. Thanks to your course, I just got off a call with a client and had a clear outline of what I should be doing with this client. I asked them good discovery questions, I also shared the success plan from the course. After this call the client gave me so much good feedback about how prepared I was for the meeting. Thank you so much, Anika!

Larissa Donald

I was lucky enough to start working with Anika from my very first day in customer success! Straight from day 1 she helped me establish expectation and build comprehensive practices that will serve me throughout my career in CS.

Aldo Manella

I’ve had some 1:1 coaching sessions with Anika where she helped to provide me with guidance and new approaches for working. The best part of working with Anika was that she was very personable and always made me feel heard. She understood through experience how customer success individuals tick and why we struggle with certain things. I always felt like I gained a new perspective on discussed topics after out sessions and it has helped me to adapt my approach to my work.

Paige Tibbits

As a new team lead, Anika has helped, supported, and motivated me in so many ways. Anika has coached me to build out new processes and solid structures for my teams. Anika’s style of coaching is approachable and she genuinely wants to help you succeed. Thank you Anika!

Ella Grimmer